Zipline Customer Service Supervisor
About this position
This is an exciting opportunity to join Great Canadian Bungee’s team in an important role as a zipline customer service representative at the newest and most exciting attraction in the Ottawa-Gatineau region, Interzip Rogers.
Great Canadian Bungee is the North American leader in the bungee jumping and ziplining industry with a wealth of long standing training programs, management and operational infrastructure developed over 30 operating seasons. As a new exciting project for 2022, GCB will begin management of a new exciting ziplining operation in downtown Ottawa, Interzip. Although a major asset, this job opportunity does not require direct experience in the ziplining field. Instead, candidates for this opportunity should possess a high level of professionalism, confidence, team-work experience and a love for the outdoors.
Responsibilities
Supervising and participating in the registering of zipline customers onsite
Coordinating activity times and reservations
Selling merchandise such as t-shirts and videos
Maintenance of the office and customer service area
Lead the training of new customer service team members
Assisting with HR and staff scheduling
Work periods
Work periods will vary based on seasonal volume of the business as well as on the given contract agreed upon with the candidate. Below is an example of what a typical work schedule could look like:
Training start date: April-May xx, 2022 (to be confirmed)
Tentative season finish: October 31st, 2022
Zipline activities are scheduled 7 days a week during this time period. The number of hours per week that you would work would fluctuate based on the demand for zipline reservations. The number of hours per day that you would work would also depend on zipline reservations. The season looks similar to this:
May- 30 to 40 hrs per week
June- 30 to 40 hrs per week
July- 30 to 40 hrs per week
August 30 to 40 hrs per week
September 30 to 40 hrs per week
October 30 to 40 hrs per week
Work Location
The Interzip Rogers main office is located at 40 rue Jos Montferrand in Gatineau, Quebec. The zipline is part of the Zibi project and crosses the Ottawa river.
Candidate Requirements
Be fluently bilingual (French and English).
Live in the Ottawa- Gatineau- Outaouais region or be willing to relocate.
Have a minimum of 2 yrs experience working in a team environment.
Have experience working with money and daily balancing.
Have customer service experience.
Possess First-Aid/CPR or be willing to take.
Be proficient with Google Drive and connected programs (google sheets, docs, sites, jam board, etc).
Have significant team leadership skills and personal confidence.
Compensation
This position comes with a starting wage of $25.00 with possibility for advancement. Additional benefits include company sponsored activities such as team meals out, free bungee jumping, ziplining rafting or others.
Application Process
The application process is 3 staged:
Stage 1- CV and Cover Letter Submission
Send CV and cover letter for review by Great Canadian Bungee directors to the following contact:
Patrick
819-209-9150
Stage 2- Interview
A single staged interview will follow the CV submission if the applicant is deemed suitable to proceed to this stage. There is no hard format or testing for this, rather than an opportunity for both parties to take a meeting to learn about each other and to discuss the opportunity.
Step 3- Offer and Acceptance
Shortly after stage 2 is complete, if the candidate is deemed suitable for the position, GCB will forward a complete written offer and work agreement with all terms of employment.
Questions or additional details
You may contact Interzip Operations manager, Patrick at the contact info listed in the “application process” section.